Lake Cruise & Guided Island Nature Walk

Full refund if cancelled up to 48 hours before activity starts.

Good weather is required for this experience. If we need to cancel due to poor weather, you'll be offered a different date or a full refund.

There is a minimum number of travellers for this experience. If the minimum isn't met and we need to cancel, we will offer a different date/experience or a full refund.

Your acceptance of the terms and conditions outlined are required to process your reservation.
All payments must be made prior to the trip commencing or via your booking agent.

All transactions are conducted in New Zealand Dollars (NZD). Due to exchange rate fluctuations, at times there may be some variance in the amounts refunded compared to the amount initially charged.
Throne Brown & Cochrane Ltd (Eco Adventures Wanaka + Stargazing Wanaka) does not accept any liability for these variances or any subsequent credit card/bank charges relating to these transfers to customer's accounts.

We reserve the right to amend timetables, cancel departures, substitute plant and equipment, amend specials or offers and a-l-t-e-r ticket prices at any time.

All agreements and contracts shall be subject solely to New Zealand law and the exclusive jurisdiction of the New Zealand courts. In the event of a cancellation or amendment to your booking, the notification period is in NZ time (NZST).

We strongly recommend travel insurance for all our adventures and be aware we are in remote areas at times so any medical restrictions you may have must be disclosed prior to departure.

By making a booking and consenting to our terms & conditions, you are agreeing to receive emails from us. These emails are only for internal improvement purposes and will never be passed to third parties for any mailing lists.

All vehicles, buses and boats are Smoke/Vape Free.

This Cancellation Policy applies to all bookings:

If travel on the lake will be unsafe or uncomfortable for guests due to bad weather, we may cancel the trip or look to reschedule your booking.
We will refund the whole booking amount in the event we have to cancel your booking and are unable to reschedule at a time that works for you.
Minimum numbers for this trip are 2 guests. If we do not have 2 or more guests booked for your tour, we will do our best to re-schedule you to a day & time that works for you. If we are unable to do so, you will be refunded in full.
For bookings cancelled more than 48 hours prior to the departure time, there will be no charge, but some booking fees and charges may not be able to be refunded. In these cases, a partial refund will be given less the booking fees or charges.
For bookings cancelled within 24 hours prior to departure time, or in the case of a ‘no show’, you will be charged the full cost of the trip.